Automate Your Post-Purchase Operations
All your orders, inventory, warehouses, returns, customer support - on one platform. Scale effortlessly while keeping your customers happy.
Optimize Your Operations for Growth
Zimi is a comprehensive commerce automation platform designed to help you improve your customers’ post-purchase experience while saving you time and money.
Order Management, Simplified
Manage all your orders in one place, with automated routing to warehouses and fulfillment partners. Track shipments in real time.
Returns That Run Themselves
Reduce fraud and increase customer satisfaction with a branded returns portal that includes automated label generation and real-time tracking. Route returns to one of our return centers for affordable processing and re-fulfillment to customers.
Stay on Top of Your Inventory
Track stock levels across warehouses and 3PLs in real time, with AI-driven demand forecasting to prevent stockouts.
AI to Automate Your Workflows
Eliminate manual tasks with AI-driven automation that puts your workflows on autopilot. Set rules and we’ll handle the rest – no more spreadsheets or endless emails, just efficient, time-saving processes.
Customer Support Without the Overhead
Delight customers by resolving their inquiries faster. Centralize email, chat, SMS, and phone support while AI-powered chatbots handle common inquiries instantly.
Our Results Speak for Themselves
$120,000
Average annual cost savings
60%
Increase in Customer Satisfaction
80
Average hours saved per month on manual tasks
We integrate with all your sales channels and data sources. No more messy spreadsheets.
Features
All the tools to streamline your operations in one place.
AI-Powered Customer Support
Unify email, SMS, chat, and phone in one inbox, with AI chatbots handling inquiries and automating issue resolution.
Customer Needs Predictions
Use our AI to predict customer needs before they even express them, increasing satisfaction and repeat purchases
Multi-Channel Order Routing
Centralize D2C and B2B orders in one platform and automatically route orders to the optimal warehouse or 3PL— eliminating the need for multiple softwares and reducing fulfillment time.
Shipment Tracking
Automate order fulfillment, track carrier performance, and provide real-time status updates to your buyers.
Real-Time Inventory Visibility
Track stock across multiple locations (warehouses, 3PLs, and stores) in one system, preventing stockouts and overselling.
Multi-Channel Returns Portal
Provide customers with a seamless return experience regardless of where they purchase. Your custom-branded portal will reduce fraud, generate return labels, and route returns to the appropriate processing center.
Returns Processing
Leverage one of Zimi’s returns processing centers for efficient inspection, refurbishment, and re-fulfillment as needed.